Terms of Service

Last updated: November 5, 2025

1. Acceptance of Terms

By accessing and using Health World, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Service Description

Health World is a healthcare marketplace platform that connects patients with verified healthcare providers. We facilitate:

  • At-home healthcare services
  • Virtual telemedicine consultations
  • Emergency assistance coordination
  • Online pharmacy services
  • Appointment scheduling and management

3. User Responsibilities

As a user of Health World, you agree to:

  • Provide accurate and truthful information
  • Maintain the security of your account credentials
  • Use the platform only for lawful purposes
  • Respect the privacy and rights of other users
  • Comply with all applicable laws and regulations

4. Healthcare Provider Verification

All healthcare providers on Health World undergo verification processes including:

  • Professional license verification
  • Credential and certification checks
  • Background screening
  • Identity verification

While we make reasonable efforts to verify providers, users should exercise their own judgment and due diligence when selecting healthcare services.

5. Payment Terms

Payment for services is processed through our secure payment platform. By using our services, you agree to:

  • Pay for all services you book or receive
  • Provide valid payment information
  • Accept our cancellation and refund policies
  • Pay any applicable fees or charges

6. Cancellation and Refunds

Cancellation policies vary by service type:

  • Cancellations 24+ hours before appointment: Full refund
  • Cancellations 12-24 hours before: 50% refund
  • Cancellations less than 12 hours: No refund
  • Provider cancellations: Full refund and possible credit

7. Emergency Services

While Health World provides emergency assistance coordination, we are not a substitute for official emergency services. In life-threatening situations, always call your local emergency number first (e.g., 911, 112, etc.).

8. Limitation of Liability

Health World acts as a marketplace platform connecting patients and providers. We are not responsible for:

  • The quality or outcome of healthcare services provided
  • Actions or omissions of healthcare providers
  • Medical advice or treatment decisions
  • Delays in service delivery

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal and medical information.

10. Intellectual Property

All content, trademarks, and intellectual property on Health World are owned by or licensed to us. You may not use, copy, or distribute our content without explicit permission.

11. Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent, abusive, or illegal activities.

12. Changes to Terms

We may update these terms from time to time. Continued use of Health World after changes constitutes acceptance of the updated terms.

13. Contact Information

If you have questions about these terms, please contact us at:

Email: legal@healthworld.com
Phone: +234 800 123 4567